Terms and Conditions for Dovefood Logistics
Effective Date: 30/03/2026
Welcome to Dovefood Logistics. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions.
1. Introduction
Dovefood Logistics (“we”, “our”, “us”) provides courier and delivery services. These Terms govern your use of our website and services. If you do not agree with these Terms, please do not use our services.
2. Services
We offer delivery and logistics services including parcel delivery, food delivery, and business logistics support. All service requests are subject to availability and confirmation.
We reserve the right to refuse or cancel any request at our discretion.
3. User Responsibilities
By using our services, you agree to:
Provide accurate and complete information
Ensure that items submitted for delivery are legal and safe
Properly package items to prevent damage
Not use our services for prohibited or illegal activities
4. Prohibited Items
You agree not to send the following items through our service:
Illegal goods or substances
Hazardous or dangerous materials
Weapons or explosive items
Perishable goods without proper packaging
Any item that violates local laws and regulations
We reserve the right to reject or dispose of such items if discovered.
5. Delivery Terms
Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances
We will make reasonable efforts to deliver items safely and on time
The recipient must be available to receive the package at the agreed location
6. Fees and Payments
Service fees will be communicated before confirmation
Payments must be made as agreed before or upon delivery
Prices may vary depending on distance, urgency, and package type
7. Liability
While we take care in handling deliveries, Dovefood Logistics is not liable for:
Delays caused by external factors beyond our control
Loss or damage due to improper packaging
Loss of prohibited or undisclosed items
Liability, where applicable, is limited to the value of the service fee paid.
8. Cancellation and Refunds
Orders may be canceled before dispatch
Once a delivery is in progress, cancellation may not be possible
Refunds, if applicable, will be processed at our discretion
9. Website Use
You agree not to:
Misuse or attempt to hack the website
Submit false or misleading information
Disrupt the normal functioning of the platform
10. Intellectual Property
All content on this website, including text, images, and branding, belongs to Dovefood Logistics and may not be copied or used without permission.
11. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our services means you accept any changes.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Sierra Leone.
13. Contact Information
For any questions regarding these Terms, please contact us:
Email: dove@dovefoodlogistics.com
Address: 7C Gebndembu Road, Off Majay Town, Goderich, Freetown, Sierra Leone